Privacy Policy

Effective Date: 16 March 2026

1. Who We Are

This website is owned and operated by Stairlifts (Scotland) Limited ("we", "us", or "our"), the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR).

  • Company Registration Number: SC165156

  • VAT Registration Number: 671551631

  • Registered Office: Arrol House, 9 Arrol Road, Glasgow, G40 3DQ

  • Contact Email: [Insert Contact Email, e.g., info@stairliftsscotland.com]

2. How We Collect and Use Your Data

We collect personal data to fulfill orders, provide customer support, and power our site analytics.

When you visit this website This website is hosted by Squarespace. We use Squarespace Analytics and Google Analytics 4 (GA4) to learn about site traffic and activity. These services collect personal data when you visit this website, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

  • Details about your use of this website (clicks, internal links, pages visited, scrolling, searches, timestamps)

Squarespace and Google analyze this data in a depersonalized form to protect and improve their platforms and help us understand our customers' needs.

When you make a purchase or create an account When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (e.g., product specifications or installation requirements)

  • Email address, Name, and Phone number

We share this information with Squarespace, our online store hosting provider. We use secure third-party payment processors (such as Stripe or PayPal) to handle transactions; we do not store your raw credit card details on our servers. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API to improve your checkout experience.

When you submit a form or book an appointment When you submit information via webform or our scheduling tool, we collect the data requested to track and respond to your inquiry or complete your booking. We share this information with Squarespace so they can provide these website services to us.

3. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

  • Functional and Required Cookies: These are always used to allow Squarespace to securely serve this website to you.

  • Analytics and Performance Cookies: These are used on this site (via Squarespace and Google Analytics) only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

4. Marketing and Order Emails

Order and Account Emails: We may email you with messages about your order or account activity (e.g., order confirmations, shipping updates, password resets). It is not possible to unsubscribe from these essential service messages. Abandoned Cart Emails: You may receive an automated email within 24 hours if you abandon your shopping cart. You can unsubscribe from these messages at the bottom of the email. Marketing Emails: If you have opted in, we may send you marketing emails. You can unsubscribe at any time by clicking the link at the bottom of the email.

We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

5. Third-Party Services and Fonts

Share Buttons: If you use the social share buttons on our website to share content, those specific third-party platforms (e.g., Facebook, X/Twitter, LinkedIn) may receive your personal data, including your IP address and details about the page you shared. Fonts: This website uses font files from Google Fonts and Adobe Fonts. To properly display this site, servers where the font files are stored may receive personal information about you, including your browser/device info and IP address.

6. Your Rights Under UK GDPR

Under UK data protection law, you have specific rights regarding your personal data:

  • The right to access: You can request copies of your personal data.

  • The right to rectification: You can request that we correct any information you believe is inaccurate or incomplete.

  • The right to erasure: You can request that we erase your personal data, under certain conditions.

  • The right to restrict processing: You can request that we restrict the processing of your personal data.

  • The right to object to processing: You can object to our processing of your personal data.

  • The right to data portability: You can request that we transfer the data that we have collected to another organization, or directly to you.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our registered address or email us at the contact email provided at the top of this policy.